Privacy policy
Last updated: September 27, 2026
At C.A. Sage DIY Guides, we respect your privacy and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, communicate, retain, and protect personal information when you:
- visit casage-author.store;
- purchase a product;
- download or access digital content;
- subscribe to our email list or promotional offers;
- participate in a challenge, giveaway, or form;
- contact us;
- interact with our website, marketing, or services.
This policy applies to personal information collected through technological means, including our Shopify store, forms, email systems, analytics tools, and related online services.
1. Personal information we may collect
Depending on how you interact with C.A. Sage DIY Guides, we may collect information such as:
- name;
- email address;
- billing information;
- shipping information when applicable;
- order and transaction information;
- products purchased;
- download or digital-access information;
- customer-service communications;
- newsletter or marketing preferences;
- language preference;
- IP address;
- browser and device information;
- website activity;
- cookie and analytics information;
- information voluntarily submitted through forms, surveys, challenges, or other interactions.
We seek to collect only the information reasonably necessary for the purposes described in this policy.
2. Payment information
Payments are processed through Shopify and applicable third-party payment providers.
C.A. Sage DIY Guides does not need to receive or store your complete payment-card number in order to operate the store.
Payment providers process payment information according to their own privacy and security practices.
3. How we use personal information
We may use personal information to:
- process and manage purchases;
- deliver digital products and access links;
- ship physical products where applicable;
- provide customer support;
- respond to questions or requests;
- maintain order and customer records;
- administer challenges, forms, or promotions;
- send transactional emails;
- send marketing communications where permitted;
- personalize communications based on language or preferences;
- improve our products, website, and customer experience;
- measure website and marketing performance;
- prevent fraud and security incidents;
- comply with accounting, tax, legal, and regulatory requirements;
- protect our rights and the rights of our customers.
We do not use personal information for purposes materially different from those for which it was collected without obtaining consent where required by law.
4. Email marketing
If you subscribe to C.A. Sage DIY Guides emails, we may send educational content, product information, challenges, promotions, launches, and other marketing communications.
You can unsubscribe at any time using the unsubscribe link included in marketing emails.
Unsubscribing from marketing messages does not prevent us from sending essential transactional communications related to an order or service you requested.
5. Cookies and similar technologies
Our website and service providers may use cookies and similar technologies.
These may be used for:
- essential website functionality;
- shopping cart and checkout functions;
- remembering preferences;
- security;
- analytics;
- measuring advertising or marketing performance;
- improving the website experience.
Where required, non-essential cookies or tracking technologies are used in accordance with applicable consent requirements.
Your browser may also allow you to control or delete cookies.
6. Analytics and marketing services
C.A. Sage DIY Guides may use third-party services to understand website traffic, customer interactions, and marketing effectiveness.
Depending on our active tools and integrations, these may include services provided by platforms such as:
- Shopify;
- Klaviyo;
- Meta / Facebook / Instagram;
- Pinterest;
- Google;
- email or digital-delivery providers;
- analytics providers.
These service providers may collect or process certain technical or behavioral information according to their own privacy practices.
7. How we share personal information
We do not sell personal information as a business model.
We may communicate personal information to service providers where reasonably necessary to operate C.A. Sage DIY Guides.
These may include:
- Shopify;
- payment processors;
- digital-download providers;
- email marketing platforms;
- website and analytics providers;
- shipping or fulfillment providers;
- print-on-demand providers;
- technology providers;
- professional advisers;
- fraud-prevention or security services.
We may also disclose information when required by law or where reasonably necessary to protect our legal rights.
Service providers should receive only the information reasonably necessary to perform the relevant service.
8. Information processed outside Quebec or Canada
Some of our service providers may process or store personal information outside Quebec or outside Canada.
This can occur, for example, when using international ecommerce, cloud, email, analytics, payment, or marketing platforms.
When personal information is communicated outside Quebec, C.A. Sage DIY Guides takes applicable legal requirements into account, including the nature and sensitivity of the information and the practices of service providers.
Quebec law may require a privacy impact assessment before certain personal information is communicated outside Quebec. CAI Quebec
9. Retention of personal information
We retain personal information only for as long as reasonably necessary for:
- fulfilling the purposes for which it was collected;
- providing products or services;
- maintaining business records;
- meeting tax and accounting obligations;
- addressing disputes;
- preventing fraud;
- complying with legal requirements.
When personal information is no longer required, it may be securely destroyed or anonymized in accordance with applicable requirements.
Quebec businesses are expected to maintain rules governing retention and destruction of personal information as part of their privacy-governance practices. CAI Quebec
10. Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against:
- unauthorized access;
- unauthorized use;
- disclosure;
- loss;
- alteration; or
- destruction.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
11. Privacy incidents
If a privacy incident occurs involving personal information under our control, we will assess the incident and take appropriate measures in accordance with applicable law.
Where legally required, this may include notifying affected individuals and the appropriate privacy authority.
12. Your privacy rights
Depending on applicable law and your circumstances, you may have rights concerning your personal information, including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion where legally available;
- withdraw consent where applicable;
- ask questions about how your information is used or communicated;
- make a complaint regarding our privacy practices;
- request information about certain automated decisions, where applicable;
- request portability of computerized personal information where the law provides that right.
Certain legal exceptions may apply.
To exercise a privacy right, contact:
We may need to verify your identity before completing certain requests.
13. Person responsible for the protection of personal information
The person with the highest authority within C.A. Sage DIY Guides acts as the Person Responsible for the Protection of Personal Information, unless that responsibility has been formally delegated.
Title: Person Responsible for the Protection of Personal Information
Email: diyguides@casage-author.store
Privacy requests, access requests, correction requests, questions, or complaints may be sent to this email address.
Quebec guidance specifically requires businesses to publish the title and contact information of the person responsible for protection of personal information. CAI Quebec
14. Complaints
If you have a concern regarding the handling of your personal information, please contact the Person Responsible for the Protection of Personal Information at:
We will review privacy complaints and respond within a reasonable period in accordance with applicable requirements.
15. Children’s privacy
C.A. Sage DIY Guides products and services are not specifically directed toward children.
We do not knowingly seek to collect personal information from children except where appropriate consent or other legal authority exists.
If you believe a child has provided personal information improperly, contact us at:
16. Third-party websites
Our website may contain links to external websites, services, affiliate products, social networks, or other third-party platforms.
Their privacy practices are governed by their own policies.
C.A. Sage DIY Guides is not responsible for the privacy practices of independent third parties.
17. Changes to this Privacy Policy
We may update this Privacy Policy when our practices, technologies, services, or legal obligations change.
The current version will be published on our website.
Where required, individuals will be informed of material changes to the policy. Quebec guidance specifically states that organizations collecting information through technological means must publish a privacy policy in clear language and notify affected individuals of changes to it. CAI Quebec
18. Contact us
For privacy questions, requests, or complaints:
C.A. Sage DIY Guides
Person Responsible for the Protection of Personal Information
Email: diyguides@casage-author.store