Shipping policy
At C.A. Sage DIY Guides, most products are digital and are delivered electronically. Physical shipping only applies to products that are clearly identified as physical, printed, or print-on-demand items.
Digital products
Digital products may include:
- PDF guides
- Printable worksheets and checklists
- Templates
- Spreadsheets
- Notion templates
- Digital trackers
- Downloadable resources
- Access links
- Other electronically delivered content
No physical item will be shipped for products identified as digital.
Digital delivery
Digital products are typically delivered through one or more of the following methods:
- order confirmation page;
- download page;
- email;
- digital-delivery link;
- access instructions provided after purchase; or
- another delivery method described on the product page.
Delivery is usually made shortly after successful payment processing.
If you do not receive your digital product
If you do not receive or cannot access your digital purchase:
- Check the email address used at checkout.
- Check your spam, junk, or promotions folder.
- Review your order confirmation for download or access instructions.
- Contact us if the issue continues.
Email:
Please include your order number and the email address used at checkout.
Physical, printed, and print-on-demand products
Some C.A. Sage DIY Guides products may be available as physical, printed, or print-on-demand items.
When physical shipping applies, available shipping methods, charges, and estimated delivery information will be displayed at checkout when available.
Processing and delivery times are estimates and may vary depending on:
- production time;
- shipping destination;
- carrier operations;
- customs processing;
- weather;
- holidays;
- supply disruptions; or
- circumstances outside our reasonable control.
Shipping charges
Applicable shipping charges for physical products are shown during checkout before the order is completed.
Digital-only products do not require shipping charges unless otherwise clearly stated.
International orders
Physical products may be available for international delivery depending on the product and destination.
International customers may be responsible for:
- import duties;
- customs charges;
- brokerage fees;
- local taxes; or
- other charges imposed by the destination country or jurisdiction.
Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.
Shipping addresses
Customers are responsible for providing accurate and complete shipping information when ordering physical products.
Please review your shipping address carefully before completing your purchase.
If you notice an error, contact us as soon as possible at:
Once an order has entered production or has been shipped, changes may no longer be possible.
Delayed or lost shipments
If a physical shipment appears delayed or lost, contact us with your order number.
We will review the available tracking and order information and assist where reasonably possible.
Carrier delays are outside our direct control, but we will help investigate eligible shipment issues.
Damaged or incorrect physical orders
If your physical order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.
Please include:
- your order number;
- a description of the issue; and
- clear photos where applicable.
We will review the issue and determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Contact
For questions regarding shipping or digital delivery:
C.A. Sage DIY Guides
Email: diyguides@casage-author.store