Refund policy
At C.A. Sage DIY Guides, most products are digital products delivered electronically. Because digital files can be accessed, downloaded, or copied immediately after purchase, digital purchases are generally final sale once access or delivery has been provided.
Digital products
Digital products may include:
- PDF guides
- Printable worksheets and checklists
- Templates
- Spreadsheets
- Notion templates
- Digital trackers
- Downloadable resources
- Access links or other electronically delivered content
Once a digital product has been delivered, downloaded, accessed, or made available to you, it is generally non-refundable and non-returnable, except where otherwise required by applicable consumer-protection law.
Problems with your digital order
Please contact us if:
- you received the wrong file;
- a file is corrupted or cannot be opened;
- your download or access link does not work;
- you were charged more than once for the same order; or
- there is another technical problem preventing you from accessing your purchase.
Contact:
Please include your order number and the email address used at checkout.
We will first try to resolve the issue by restoring access, replacing the affected file, or correcting the order.
Cancellations
If you contact us before a digital product has been delivered or access has been provided, we may be able to cancel the order.
Once digital content has been delivered, downloaded, accessed, or otherwise made available, cancellation may no longer be possible, except where required by applicable law.
Physical, printed, or print-on-demand products
Some C.A. Sage DIY Guides products may be offered as physical, printed, personalized, or print-on-demand products.
Unless otherwise stated on the product page, personalized, made-to-order, print-on-demand, and final-sale products are generally not returnable for change of mind.
If a physical product arrives:
- damaged;
- defective;
- incorrect; or
- materially different from what you ordered,
please contact us as soon as reasonably possible at diyguides@casage-author.store.
Include your order number and clear photos showing the issue.
We will review the situation and, where appropriate, may offer a replacement, correction, or refund.
Refunds
If a refund is approved, it will normally be issued to the original payment method.
After the refund is processed, your bank, credit-card issuer, or payment provider may require additional processing time before the refund appears in your account.
Consumer rights
Nothing in this policy is intended to limit or waive any rights or remedies you may have under applicable consumer-protection laws.
Where applicable law gives you rights that conflict with this policy, the applicable law will prevail.
Contact us
For questions about returns, refunds, cancellations, or order problems, contact:
C.A. Sage DIY Guides
Email: diyguides@casage-author.store